Demand-led labour control
Connect forecast demand, paid hours, productivity and shift ownership before the rota becomes a margin problem.
Team-owned hospitality systems · Powered by VerisAI
Systems that make businesses easier to run.
TheWorkingGM turns frontline operating knowledge into modular systems for labour, margin, handovers, standards and daily execution—hospitality first, then adapted and validated for other industries.
01See the signalMake operating pressure visible.
02Set the standardDefine the control and ownership.
03Close the loopVerify the action and result.
01 · The shift
Frontline operating knowledge, converted into transferable business systems.
The founder’s experience helped shape the methodology, but the value belongs in documented workflows, tools, training and measurable controls—not permanent dependence on one person. Each system is designed for a real team to own, teach and improve.
02 · Core modules
One control model. Multiple business systems.
Each system defines the signal, evidence, owner, action, deadline and verification point.
Profit-leakage control
Make waste, variance, voids, discounts, overtime and weak purchasing controls visible and actionable.
Shift continuity
Give every open operational issue a clear owner, deadline, status and escalation path across shifts.
Visible operating standards
Turn expectations into observable controls with evidence, responsibility and consistent follow-through.
Service recovery control
Record failures, apply policy-bound recovery and verify closure without losing context between teams.
Daily and weekly control
Bring the most material signals into short decision rhythms that survive busy service and management change.
03 · Industry editions
Add a new industry without rebuilding the engine.
The core control model stays consistent. Each edition receives its own signals, terminology, workflows, authority rules and success measures.
Hospitality
Hotels, restaurants, pubs, catering and accommodation operations.
- Labour and forecast control
- Waste and margin leakage
- Shift handover and guest recovery
Retail & multi-site
Store execution, staffing, stock variance and customer recovery.
- Trading variance
- Task and standards closure
- Multi-site escalation
Facilities & field service
Maintenance, incidents, compliance evidence and service-level closure.
- Risk-based escalation
- Work-order verification
- Repeat-fault intelligence
Care & community operations
Role-aware operational continuity with strict privacy and human authority.
- Handover assurance
- Incident follow-through
- Policy-bound decisions
Only Hospitality Edition is currently being validated. Other editions describe the expansion roadmap, not available products.
04 · Installation method
Built to transfer—not to create permanent consultancy dependence.
- 01Diagnose
Identify the material pressure, baseline and existing evidence.
- 02Design
Define the smallest useful control, decision rights and success measure.
- 03Install
Place the workflow inside the team’s real operating rhythm.
- 04Measure
Track use, closure, operating result and unintended friction.
- 05Transfer
Document ownership so the system can run without the founder present.
05 · Product engine
The assurance layer between insight and verified execution.
TheWorkingGM develops and validates the operational systems. VerisAI keeps each business signal connected to its evidence, authorised decision, action owner and verified outcome. Hospitality supplies the first proof base; each later industry becomes a distinct product edition.
Explore the Hospitality EditionVerisAI Decision Trail
SignalWhat changed?
EvidenceWhat supports it?
AuthorityWho may decide?
OutcomeWas it verified?
06 · Credibility
The operator behind the systems.
Paul Gavshon founded TheWorkingGM and VerisAI after more than three decades across kitchens, hotels, restaurants, accommodation, facilities and remote operations. His role is to convert what works on the frontline into company-owned systems that become teachable, measurable and repeatable across a real team, a scalable product and multiple industries.
Meet Paul Gavshon, founder of VerisAI →One core · Multiple industries · Global by design